Refund & Shipping Policy

Thank you for choosing Nikki’s Place! We want every customer to feel confident sending us their stuffed animals for cleaning and repair.

This policy explains how payments, refunds, and shipping work.

1. Payment Options

Nikki’s Place accepts:

• Online payment through the website
• Cash payment in person for local Las Vegas customers, when arranged in advance

Online payments are processed through a third-party payment processor.

The payment processor may have its own terms and policies regarding payment transactions.

2. Cleaning and Repair Turnaround

Our typical turnaround time is less than one week, excluding shipping.

Some items may require additional time because of their condition, the complexity of the repair, order volume, or other unexpected circumstances.

We will make reasonable efforts to communicate significant delays.

3. Shipping to Nikki’s Place

Customers outside the local Las Vegas area may ship their stuffed animals to us.

Customers are responsible for:

• Packaging their stuffed animal securely
• Paying the cost of shipping it to Nikki’s Place
• Providing accurate contact and return information
• Including any order information requested by Nikki’s Place

Because Nikki’s Place operates from a private residential location, our residential address is not publicly displayed on the website.

Customers who need to ship an item to us will receive the appropriate shipping address through the ordering process or directly from Nikki’s Place.

Please retain your shipping receipt and tracking information.

4. Return Shipping

Once cleaning or repair is complete, Nikki’s Place will ship the stuffed animal back to the customer using the shipping arrangements applicable to the order.

Return shipping costs will be communicated before or during checkout, as applicable.

Customers must provide an accurate return address.

Shipping times are separate from the service turnaround time.

5. Shipping Delays

Shipping times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Nikki’s Place is not responsible for carrier delays, but we will make reasonable efforts to help customers locate delayed shipments.

6. Damaged or Lost Shipments

Please contact Nikki’s Place as soon as possible if your stuffed animal arrives damaged or does not arrive.

We may request photographs, tracking information, or other details to help investigate the issue.

Responsibility for damage or loss during shipping may depend on the carrier, insurance, packaging, and circumstances of the shipment.

7. Refunds for Unrepairable Items

Our goal is to repair every stuffed animal we receive whenever reasonably possible.

If Nikki’s Place determines that an item cannot be reasonably repaired, the customer will receive a full refund for the applicable cleaning or repair service.

If the customer requests it, the stuffed animal will be shipped back to them.

Return shipping arrangements and costs will be discussed with the customer.

8. Order Cancellations

If you need to cancel an order, contact Nikki’s Place as soon as possible.

If work has not begun, we will make reasonable efforts to accommodate the cancellation.

If work has already begun or the stuffed animal has already been shipped, additional terms may apply.

9. Refund Processing

Online refunds will generally be issued through the original third-party payment processor and returned to the original payment method when possible.

Processing times may vary depending on the payment provider or financial institution.

For cash payments, refunds may be arranged in cash or through another mutually agreed method.

10. Questions About Your Order

If you have questions about an order, payment, refund, or shipment, please contact Nikki’s Place.